Cancellation & Refund Policy

 

After paying the Annual Subscription charges, if you are not satisfied or unhappy with the product, you can seek a cancellation / refund from us. Cancellations / refunds  can only be done within 5 days from the date of payment. No cancellation / refund requests will be considered after the 5 days from the date of payment have lapsed.

To cancel your subscription, log on to your application and in the settings, click on the "Cancel My Subcription" button. In the popup, state the reason for cancellation and click "Submit".

If the cancellation button is grayed out / disabled, that means the stiplulated 5 days are over and you cannot seek a cancellation / refund.

PLEASE NOTE: Advertisements placed on Zen Pets using the Ads Manager cannot be canncelled!

We will process your cancellation request within 2 days and issue you a refund (minus adminstration charges), and send you an email stating that the refund process has been initiated from Zen Pets.

The refund process for the instrument (Credit / Debit card, Netbanking, UPI, etc) used for the payment may take between 5-7 days.

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